Shipping policy

Delivery and Lost Package Policy

At True de Fortunè, we strive to ensure that your orders are shipped out within 1-2 days and delivered safely to your specified address. However, once your package leaves our facility, its handling and delivery are the responsibility of the postal or shipping provider. 

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen during transit, please note the following:

Responsibility: Unmade Clothing is not liable for any packages that are lost, stolen, or damaged after they have been handed over to the postal or shipping provider.

Contact the Carrier:

If your package has not been delivered or has been lost/stolen, you must directly contact the postal or shipping provider responsible for the delivery. They will be able to assist you with locating your package or initiating a claim.

Tracking Information:

Utilize the tracking information provided to monitor your package’s status and to provide relevant details to the shipping provider when necessary.

Recommendations

Secure Delivery Location:

To avoid issues, we recommend selecting a secure delivery location or opting for signature confirmation if offered by the carrier.

Report Issues Promptly:

If you suspect your package has been lost or stolen, report the issue to the shipping provider as soon as possible to improve the chances of a resolution.

We understand the frustration that can come with delivery issues, and we appreciate your understanding of our policy. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.